• A deposit of 50% of the total amount quoted is required on approval and before work begins.
• The client gains full copyright and intellectual property rights for any work delivered when the client completes the final payment.
• All emails are responded to within one (1) business day & as I am a small business all invoices must be paid within 14 days.
• Quotations do not include face to face meetings. If a face to face meeting is required a quote covering meeting time and travel to and from the meeting will be provided.
• Please note, the estimated timeline for the client’s job, project or application is based upon receiving all requested information from the client within three business days throughout the project. If any of the requested information is not received from the client within three business days at any point the initial estimated timeframe provided will no longer apply and the client’s job completion timeframe will be extended.  In addition, if a draft for approval at any stage of the project is provided and no response is received within three business days then the initial estimated timeframe provided will no longer apply.  I’m happy to give the client an updated estimated completion timeframe at any stage.
• If the completed job is emailed to the client and there is no response within two weeks or the client contact is on leave of any kind, the job will be closed and the final invoice emailed for payment. Please ensure that another person is across the project if need be.
• Only one (1) round of minor revisions in line with the original specification is covered by my quote. I am very careful to understand my client’s requirements before I commence work and I provide a quality service.  As a result more than one round of revisions has never been required before. 
• Revisions are only handled in the following way: Once the client has read through the text provided, please contact me with suggested times for a phone call or Zoom meeting to go through any changes or additions that are required.  This facilitates optimum outcomes, and saves clients time.  Comments on a Word document or made via tracked changes will not be looked at.
• In the extremely rare event that the client is not satisfied with the service provided (this has never happened before), the client may terminate the job at any time via email and a full (100%) refund of any funds will be paid immediately.
• In the unlikely event of personal or family illness or death, I may need to stop work on all projects for a brief period after providing immediate notification to the client. Projects are kept well ahead to optimise capacity and to accommodate such a rare circumstance, if it ever arose. 
• Work undertaken at the client’s request results in the client agreeing to hold me harmless against any claims, costs, and expenses, including solicitors’ fees associated with materials included in such work.
• The client has read and agrees to the terms and conditions outlined above.

         Signed  …………………………………………………………………………………….

         Name ………………………………………………………………………………………  Date ………………………………..

         Thank you very much for your business.